Terms & Conditions

For the purposes of this Agreement, the following terms shall carry the meanings assigned to them below:

2.1 Age and Residency Requirements

You must satisfy all of the following criteria to be eligible to register and maintain an active account on dewi45:

• You must be at least 21 years of age at the time of registration and at all times while using the Platform.
• You must be a resident of Indonesia or otherwise legally permitted under the laws of your jurisdiction to access and use online gaming services.
• You must be acting on your own behalf and not as an agent, representative, or nominee of any third party.
• You must have the legal capacity to enter into binding contracts under the laws of your jurisdiction.

2.2 Excluded Persons

The following categories of individuals are not eligible to hold a dewi45 account, regardless of age or residency:

• Employees, contractors, agents, and directors of dewi45 and any of its affiliated entities.
• Employees and contractors of any Game Provider whose products appear on the Platform.
• Persons who have previously been self-excluded or permanently banned from the Platform.
• Persons on any regulatory or governmental exclusion list applicable to online gaming in their jurisdiction.

3.1 Registration Process

To create a dewi45 account, you must complete the registration form in full and provide accurate, current, and truthful information including but not limited to: full legal name (as it appears on your KTP), date of birth, valid email address, Indonesian mobile phone number, and a chosen password.

3.2 One Account Policy

Each Player is permitted to hold exactly one (1) dewi45 account. The opening of multiple accounts — whether under the same or different personal details — is strictly prohibited. dewi45 employs automated duplicate-detection technology and manual review processes to enforce this rule. Where duplicate accounts are detected:

• All duplicate accounts will be closed immediately.
• Any bonuses claimed across the duplicate accounts will be voided.
• Winnings derived from bonus funds on duplicat e accounts may be forfeited at dewi45's discretion.
• The Player's primary account may be suspended pending a full investigation.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. dewi45 strongly recommends enabling two-factor authentication (2FA) on your account. You must notify dewi45 support immediately if you suspect unauthorized access to your account. dewi45 will not be held liable for losses resulting from a Player's failure to secure their account credentials.

3.4 Accurate Information

All information provided during registration and at any subsequent point must be accurate and up to date. dewi45 reserves the right to request updated documentation at any time. Providing false, misleading, or incomplete information constitutes grounds for immediate account suspension and forfeiture of funds.

4.1 Verification Requirement

dewi45 is required to verify the identity of all Players before processing withdrawal requests and, in some cases, before allowing continued use of the Platform beyond initial registration. This process is commonly referred to as Know Your Customer (KYC) verification.

4.2 Documents Required

Players may be asked to submit one or more of the following documents during the KYC process:

• Proof of Identity: A clear, unobstructed photograph or scan of a valid Indonesian National Identity Card (KTP). The document must be current, undamaged, and legible.
• Proof of Address: A recent utility bill, bank statement, or government-issued document displaying your full name and residential address in Indonesia, dated within the last three months.
• Proof of Payment Method: A screenshot or photograph of the bank account (BCA, BRI, BNI, Mandiri, or other supported banks) or e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja) used to deposit funds, confirming the account belongs to the registered Player.
• Selfie Verification: A photograph of the Player holding their KTP alongside a handwritten note bearing the current date and the text "dewi45 verification".

4.3 Processing Timeline

KYC verification is typically completed within 24 to 72 hours of submission of all required documents. Players will be notified via their registered email address upon successful verification or if additional documentation is required.

4.4 Consequences of Non-Verification

Failure to complete KYC verification within a reasonable timeframe upon request will result in the suspension of withdrawal functionality. dewi45 reserves the right to hold funds pending completion of identity verification for as long as necessary to comply with its obligations.

5.1 Accepted Payment Methods

dewi45 accepts deposits via the following payment channels, all denominated in Indonesian Rupiah (IDR):

• Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

5.2 Minimum Deposit

The minimum deposit amount is Rp 10.000 per transaction. Deposits below this threshold will be automatically rejected and refunded to the originating account within one to three business days.

5.3 Deposit Processing

Deposits are credited to a Player's dewi45 wallet in real time upon confirmation of receipt by our payment processing system. In rare cases involving bank system delays or manual reconciliation, deposits may take up to two hours to be credited. Players experiencing delays beyond two hours should contact support with proof of transfer.

5.4 Player-Owned Accounts Only

Deposits must originate from a bank account or e-wallet registered in the Player's own name, consistent with the name on their verified dewi45 account. Deposits from third-party accounts are strictly prohibited and will be refunded. Repeated third-party deposit attempts may result in account suspension.

5.5 No Deposit Fees

dewi45 does not charge any fee on incoming deposits. However, Players should be aware that their bank or e-wallet provider may apply their own transfer fees, for which dewi45 accepts no responsibility.

6.1 Withdrawal Eligibility

To submit a withdrawal request, a Player must have: (a) a fully verified KYC account; (b) a positive real-money balance after deducting any applicable bonus wagering requirements; and (c) met any minimum activity requirements associated with bonus funds credited to the account.

6.2 Minimum Withdrawal

The minimum withdrawal amount is Rp 50.000 per transaction. Requests below this threshold will not be processed.

6.3 Processing Time

dewi45 targets a sub-10-minute processing time for the majority of withdrawal requests submitted to BCA and BRI during standard banking hours (08:00–21:00 WIB). The overall same-day completion rate across all supported payment methods is 98.7%. Withdrawals submitted outside standard banking hours, or requiring additional fraud screening, may be processed the following banking day.

6.4 Withdrawal Method Matching

Withdrawals will only be processed to a bank account or e-wallet registered in the same name as the verified dewi45 account. Withdrawals to third-party accounts are strictly prohibited under all circumstances.

6.5 Withdrawal Limits

Individual withdrawal limits may apply based on the Player's account tier, verification status, and the payment method selected. Players should consult the Platform's current withdrawal limits table available within their account dashboard or by contacting support.

6.6 Right to Delay or Decline

dewi45 reserves the right to delay or decline any withdrawal request pending completion of additional identity verification, fraud screening, or investigation into suspected prohibited activity. In such cases, dewi45 will notify the Player within a reasonable timeframe and provide guidance on the information required to resolve the matter.

7.1 General Bonus Terms

All bonuses, free bets, cashback offers, and promotional rewards offered by dewi45 are subject to the specific terms published alongside each promotion, as well as the general bonus rules set out in this section. In the event of any conflict, the specific promotion terms take precedence.

7.2 Wagering Requirements

Unless otherwise stated in the specific promotion terms, the following general wagering requirements apply:

• Welcome bonuses are subject to a minimum wagering requirement of 5x (five times) the combined deposit and bonus amount before withdrawal is permitted.
• Reload bonuses and weekly promotions are subject to a minimum wagering requirement of 3x the bonus amount.
• Cashback bonuses credited as real money (not bonus funds) may be withdrawn without any wagering requirement unless the promotion states otherwise.
• Free spins winnings are credited as bonus funds and subject to a 3x wagering requirement.

7.3 Bonus Expiry

All bonus funds and associated wagering requirements expire within 30 calendar days of the bonus being credited to a Player's account, unless a different expiry period is specified in the promotion terms. Expired bonus funds are automatically removed from the Player's balance.

7.4 Bonus Abuse

dewi45 maintains a zero-tolerance policy toward bonus abuse. Behaviour that dewi45 considers to constitute bonus abuse includes but is not limited to: opening multiple accounts to claim bonuses more than once; placing bets that cover all possible outcomes to hedge wagering requirements; systematic exploitation of free bets or reload offers through low-risk hedging strategies; and coordinating with other Players to exploit promotional terms. Where bonus abuse is detected, dewi45 reserves the right to void all associated bonuses, cancel pending withdrawals of suspected abuse proceeds, and permanently close the Player's account.

7.5 Promotional Changes

dewi45 reserves the right to modify, suspend, or discontinue any promotion at any time without prior notice. Changes will be published on the Platform and are effective immediately upon publication.

8.1 Game Integrity

All games offered on the dewi45 Platform are supplied by internationally certified Game Providers whose Random Number Generators (RNGs) are independently audited for fairness. Game outcomes are determined solely by the underlying RNG or live dealer procedure and are not influenced by dewi45 or any Player.

8.2 Sports Betting Rules

Sports betting markets — including BRI Liga 1 fixtures, international leagues (EPL, La Liga, Serie A, Bundesliga, Champions League), Timnas Indonesia matches, and mix parlay (multi-leg accumulator) wagers — are governed by the sportsbook rules published within the Platform. In the event of a dispute over a bet outcome, the decision of dewi45's trading team is final, subject to the escalation procedure described in Section 8.4.

8.3 Togel & Numbers Games

Togel (Indonesia's traditional numbers lottery) results are derived from official published draw results from the relevant market (Singapore, Hong Kong, Sydney, or Cambodia). dewi45 publishes results immediately after each official draw and maintains a verifiable historical archive. Any discrepancy between the archived result and a Player's claimed outcome must be raised within 24 hours of the draw.

8.4 Dispute Resolution

Any dispute relating to a game outcome, bet settlement, or account transaction must be submitted to dewi45 support in writing within 72 hours of the event in question. dewi45 will investigate and respond within five (5) business days. The decision of dewi45's compliance team following a full investigation is final and binding, absent manifest error.

The following activities are strictly prohibited on the dewi45 Platform. Engaging in any Prohibited Activity is grounds for immediate account suspension, forfeiture of funds, and referral to relevant authorities where required by law:

• Creating more than one account, or assisting another person in creating an account for the purpose of circumventing restrictions or claiming multiple bonuses.
• Providing false, inaccurate, or misleading information at registration or during KYC verification.
• Using a payment method not registered in your own name, or facilitating payment on behalf of a third party.
• Engaging in or facilitating match-fixing, spot-fixing, or any form of corruption related to sporting events offered on the sportsbook.
• Using automated software, bots, scripts, or artificial intelligence tools to gain an unfair advantage in any game or betting market.
• Colluding with other Players in poker, live casino, or any other multi-player game format.
• Exploiting software bugs, errors, or vulnerabilities in the Platform or any game. Any such bugs must be reported immediately to support.
• Engaging in any activity that constitutes money laundering, terrorist financing, or any other financial crime under applicable law.
• Accessing the Platform from a jurisdiction where online gaming is explicitly prohibited by law, using a VPN or other means to circumvent geographic restrictions.
• Harassing, threatening, or abusing dewi45 staff or other Players through any communication channel.

All content on the dewi45 Platform — including but not limited to the dewi45 brand name and logo, website design, graphics, software, text, game interfaces, promotional materials, and data compilations — is the exclusive property of dewi45 or its licensors and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes in accordance with these Terms & Conditions. This licence does not permit:

• Copying, reproducing, distributing, or publishing any Platform content without written authorization from dewi45.
• Reverse-engineering, decompiling, or otherwise attempting to extract the source code of any Platform software.
• Using the dewi45 name, logo, or brand assets in any commercial context without prior written consent.
• Creating derivative works based on Platform content or game assets.

Any unauthorized use of dewi45 intellectual property may result in legal action. dewi45 will actively pursue its rights under applicable intellectual property law.

dewi45 collects, stores, and processes Player personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an account, you acknowledge that you have read and understood the Privacy Policy and consent to the collection and processing of your personal data as described therein.

Key data practices include:

• Personal data is collected only for the purposes of account management, identity verification, payment processing, fraud prevention, and regulatory compliance.
• Data is stored on encrypted servers with access strictly controlled to authorized personnel only.
• dewi45 does not sell, rent, or lease Player personal data to third parties for marketing purposes.
• Players have the right to request access to, correction of, or deletion of their personal data, subject to dewi45's legal retention obligations.

12.1 Platform Availability

dewi45 endeavors to maintain continuous Platform availability but does not guarantee uninterrupted access. Scheduled maintenance, emergency technical interventions, and circumstances beyond dewi45's reasonable control may result in temporary service interruption. dewi45 will not be liable for any losses incurred as a result of Platform downtime.

12.2 Third-Party Game Providers

Games are supplied by independent Game Providers. While dewi45 partners only with reputable, certified providers, dewi45 is not responsible for any error, malfunction, or unexpected outcome arising from a Game Provider's software. Such disputes must be directed to the relevant Game Provider in the first instance, with dewi45's support team available to facilitate communication where appropriate.

12.3 Cap on Liability

To the maximum extent permitted by applicable law, dewi45's aggregate liability to any Player for any claim arising out of or in connection with the Platform or these Terms & Conditions shall not exceed the total amount deposited by that Player in the 30 calendar days immediately preceding the event giving rise to the claim.

12.4 Consequential Loss

dewi45 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of gaming opportunity, arising out of or related to a Player's use of the Platform, whether or not dewi45 has been advised of the possibility of such damages.

13.1 Termination by the Player

A Player may close their account at any time by submitting a written request to dewi45 support at [email protected]. Prior to account closure, any remaining real-money balance (above the minimum withdrawal threshold) will be returned to the Player's verified payment method after deduction of any applicable charges. Bonus funds will be forfeited upon voluntary account closure.

13.2 Termination by dewi45

dewi45 reserves the right to suspend or permanently close any Player account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Engagement in any Prohibited Activity as defined in Section 9.
• Failure to complete KYC verification within the required timeframe.
• Receipt of a regulatory or law enforcement directive requiring account closure.
• Reasonable suspicion of money laundering, fraud, or other financial crime.
• Discovery that a Player is under 21 years of age or is otherwise ineligible under Section 2.

13.3 Effect of Termination

Upon account termination for cause, dewi45 reserves the right to withhold all or part of the Player's balance pending investigation. Funds determined to be clean of any Prohibited Activity will be returned to the Player's verified payment method. Funds associated with Prohibited Activity may be permanently forfeited and, where required by law, reported to relevant authorities.

dewi45 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to Players via email to their registered address and/or via a prominent notice on the Platform at least seven (7) days before the changes take effect, except where immediate amendment is required by law or regulation.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree with the revised terms, you must cease using the Platform and close your account before the amendment takes effect.

The current version of these Terms & Conditions, displaying the "Last Updated" date at the top of the page, is the version that governs your use of the Platform at any given time. dewi45 recommends that Players review this page periodically to remain informed of any changes.

These Terms & Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of the jurisdiction in which dewi45 holds its gaming licence. The Platform operates under an internationally recognized gaming licence and complies with the regulatory requirements of its licensing authority.

For Players based in Indonesia, it is your responsibility to ensure that accessing and using online gaming services is permitted under the laws applicable to you in your specific location. dewi45 makes no representation that the Platform or its services are legal in all jurisdictions. Players who access the Platform from jurisdictions where online gaming is prohibited do so entirely at their own risk and in violation of these Terms & Conditions.

Nothing in this clause limits dewi45's right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or to prevent unauthorized use of the Platform.

If you have any questions, concerns, or complaints relating to these Terms & Conditions, your account, or the dewi45 Platform in general, please contact our support team through the following channel:

dewi45 is committed to resolving all Player concerns promptly and fairly. Where a resolution cannot be reached through direct support communication, Players may request escalation to our Compliance team for a formal written determination.